Terms & Conditions

Terms & Conditions

If you are placing an order on line, see our Free UK Delivery information

For information on returns and refunds, see our returns policy.

Your Rights

None of the information below affects your statutory rights. We are an independent UK based company and all contracts for the sale of goods entered into by Bicycle Shack on the website will be subject to the laws of England and Wales.

Customer Service & Support

We want to give you the best possible service, so in the unlikely event that we have fallen short of your expectations, we ask that you contact us as soon as possible so as we may rectify any difficulties you have experienced. You can contact us via the following ways:

  • Email: sales@bicycle-shack..com
  • Phone: 028 2582 2070
  • Complete the web form on our Contact Page
  • Speak to one of our team via the Live Chat Widget at the foot of each page.
  • By post:  Customer Services, Bicycle Shack, 61f Bank Square, Portglenone, Co Antrim. BT44 8HP


The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alteration to the rate of value added tax. VAT does not apply to orders to be shipped outside the EEC or other Tax free areas – in these circumstances goods will be priced without VAT. All prices shown are cash prices. All products shown in this service are subject to availability.

Percentage Discount Listings

Items subject to a reduction in price from their RRP are listed with a percentage saving (e.g ‘Save 10%’). These percentages are calculated to the nearest whole number; the actual amount saved may differ by up to 0.5% above or below the listed figure. All percentile figures on this site are for guidance purposes only.

Product Images

All images of products and services used on the website are for illustrative purposes only. Actual products may differ (including differences in size, colour, setup, configuration or usage) from the images displayed.


In order to avoid the possibility of human/computer error, the placing of an order does not constitute a contractual obligation. Bicycle Shack reserves the right to cancel any order that has not been processed. Acceptance of your order and prices will be confirmed on receipt of your order. Please note we currently accept orders from the UK & Ireland only.

Delivery Charges


If you are placing an order on line, see our Free UK Delivery information

Stock Availability/Substitute Items

In the event that an ordered item is not in stock/available we will contact you directly and endeavour to suggest a range of alternative items. You can either choose to accept the substitute items, wait for restock of out of stock items, (if available), or obtain a refund for the effected items or all of your order, (where payment has already been processed).

Ordering Bikes Online. 

All our new bikes are fully checked and reboxed ready for dispatch. 2nd hand bikes are safety checked, partially disassembled and then boxed.

We recommend that for your safety you use a qualified bike mechanic in your area to complete the bike build, (it should take no more than 15-20 minutes and cost around £10-£15). In any instance please feel free to contact our workshop for helpful advice: 028 2582 2070

Please note that due to postal restrictions and/or contractual obligations certain items displayed on our website are available for in store pick up only. This information may be displayed on the relevant product pages. In store only items currently include:

  • Trek Bikes
  • Berg Go-Karts bigger than the Berg Buddy, (extra af/compact/basic af etc)
  • Products containing aerosols including certain cleaning products/co2 canisters

These products can still be purchased online, however are only available for in store pick up. Please call us for more details: 028 2582 2070

Foreign Currency & Exchange Rates.

Bicycle Shack is a UK-based company. This website uses British Pounds (GBP £) as its default currency. The currency conversion feature on Bicycle-shack.com displays prices in a range of non-GBP denominations for information and comparison purposes only. Exchange rates are updated daily from Eurobank figures, and are subject to change at any time and without notice. All orders on Bicycle-shack.com will be submitted in GBP during the checkout process, regardless of the currency used when viewing products. Your card issuer/bank will apply the exchange rate in effect at the time payment is processed, which may differ from the exchange rate applicable when the order was placed.

Offline Orders

Offline orders may be printed and sent by post, or email, together with payment detail and your goods will be despatched just as soon as is possible. In the event of a product being out of stock, you will be contacted and made aware of an expected date of delivery.

Dispatch Times

Orders received before 12 noon Monday to Thursday will be despatched the next day provided we have your items in stock. Items ordered over a Bank Holiday will be despatched the next working day. Bicycle Shack stock status is constantly updated but demand is high and we occasionally run out of stock on popular items. If, for this reason, we cannot despatch your order we will contact you with a revised despatch date.


All content provided on this blog is for informational purposes only. The owner of this blog makes no representations as to the accuracy or completeness of any information on this site or found by following any link on this site. The owner will not be liable for any errors or omissions in this information nor for the availability of this information. The owner will not be liable for any losses, injuries, or damages from the display or use of this information.

This policy is subject to change at any time.

Blog Contents
Bicycle Shack reserves the right to edit or delete any comments submitted to this blog without notice due to;
• Comments deemed to be spam or questionable spam
• Comments including profanity
• Comments containing language or concepts that could be deemed offensive
• Comments that attack a person individually


Bicycle Shack provide a free service to cycling clubs and community groups by publishing information on upcoming cycling events in the Events section of our Blog.

Please bear in mind this is a free service, and as such please ensure all information you supply is correct, valid and that you have the right to authorise Bicycle Shack publicising the event.

Bicycle Shack may publish approved events on it’s website and social media platforms, including Facebook, Twitter & Google+ etc.

In general we will publish written content and images, (2 maximum per article) as is supplied to us, however we reserve the right to edit, omit or refuse to publish articles supplied on a quality/relevance basis without prior notice.

Bicycle Shack will not be held responsible for disruption or losses arising to any individual, group or organisation as a result of published events articles or the refusal to publish said events.

For further information on our Events policy, please contact Andrew McCallister: andrew@bicycle-shack.com