Returns

In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 60 days of the purchase date for a full exchange or refund. Any item (excluding food, DVD’s custom items and underwear) can be returned to us for any reason provided it is returned in ‘showroom condition’, with its intact original packaging, tags, a valid receipt/delivery note and completed Returns Form 
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).

Return Items by Post

You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.
All returns must be accompanied by a valid proof of purchase and completed Returns Form
Send your package using a recorded delivery method (always keep a copy of your receipt!) to the following address:
Bicycle Shack Returns 
61F Bank Square, Portglenone 
Co Antrim, BT44 8HP

Bike & Bulky Item Returns

If you wish to return your bike to us please keep it in the box it arrived in.,  and call us on 028 2582 2070 and we will arrange a collection.

It is your responsibility to ensure that the bike is securely packaged, damages caused by improper packaging return items may delay processing and could invalidate the manufacturers warranty.

Please note the following:

a) If we have sent you the incorrect bicycle, we will cover the cost of collection and delivery of the correct model.

b) If we have delivered the bicycle you ordered, but upon inspection you decide it is not the bike for you, we will charge you £25.00 for the collection.

Please do not ride the bike as a full refund cannot be given if the bike has been used or damaged.

Return Items in store

Any item (excluding food, DVD’s custom items and underwear) can be returned to us in store including those made on line. The item must be returned in ‘showroom condition’, with its original packaging, tags and with a valid receipt/delivery note.
Send your package using a recorded delivery method (always keep a copy of your receipt!) to the following address:
Bicycle Shack Returns 
61F Bank Square, Portglenone 
Co Antrim, BT44 8HP

Wrong size or you don’t like colour

If returning items that are not suitable for either refund or exchange you are responsible for the delivery cost in returning it to us. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.

New faulty items/ Wrong Item Received

If you have received items that are faulty or not what you ordered send them back to us (using the steps above) and we will cover the delivery cost of the return if it is within 30 days of delivery. If we have supplied the correct product, it is not faulty or it is outside of the 30 days we can not be liable for your postage charges. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.

Faulty Items

If you have received items that are faulty please send them back to us using the steps above. Please include a completed Returns Form detailing the fault and if you would like the item replacing or refunding. Once the item arrives back at our Returns Department you will receive an email notifying you about the progress. Faulty items are then forwarded onto the suppliers to confirm the warranty issue.

Please be patient with us as we need to receive this confirmation from the suppliers before we can process your request for a replacement/refund.
When returning the item please use Royal Mail 1st Class Recorded* so that you have a tracking reference just in case! If your item arrived faulty we will refund your postage cost. If the item was in full working order at the time of delivery to you, we can not refund your return postage cost.
*In the event that you return a faulty/incorrect item we will refund your postage charge as long as it is 1st Class Recorded or a lesser value service. We do not refund premium services.

Refunds

Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original transaction. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt/delivery note.
Refunds will be made for faulty or incorrect items, including any delivery charge incurred by the buyer (excluding ‘Special Delivery’) in the return of the item. If the products you ordered are delivered to you in good condition but you wish to return them for any reason we will refund the full value of the goods excluding any carriage charge upon receipt of your returned goods.
Items won’t be considered lost until after 15 working days of items being despatched. Once the 15 working days are up we will issue a refund or replacement.

Not received your order?

If you have not received your order please call us on 028 2582 2070 and a member of staff can confirm the shipping date. Unfortunately we cannot consider an item to be lost until 15 working days has passed (according to Royal Mail procedure). Once the 15 working days have passed we will be able to issue a full refund or resend your order.

Need more information?

If you have any questions regarding our returns policy please contact us at:

email: service@bicycle-shack.com

phone: 028 2582 2070.

So that we can help you more efficiently, please make sure that you supply us with the following information

Delivery Postcode

Delivery Date

Order Number

Item description, (brand/model/size/colour)